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Supplementary Information (Tables) 2015-16

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Departmental Sustainable Development Strategy

Target 7.2: Green Procurement

As of April 1, 2014, the Government of Canada will continue to take action to embed environmental considerations into public procurement, in accordance with the federal Policy on Green Procurement.

Performance Measurement

Expected result

Environmentally responsible acquisition, use and disposal of goods and services.

Performance indicator Performance level achieved
Departmental approach to further the implementation of the Policy on Green Procurement in place as of April 1, 2014. The CGC’s green procurement plan was approved and implemented in 2009. The plan was reviewed and updated in 2014-15.
Number and percentage of procurement and/or materiel management specialists who completed the Canada School of Public Service Green Procurement course (C215) or equivalent, in fiscal year 2015–16. 5
100%
Number and percentage of managers and functional heads of procurement and materiel whose performance evaluation includes support and contribution toward green procurement, in fiscal year 2015–16. 1
100%
Departmental green procurement target
Reduce the total number of printers by increasing the ratio of printers to FTEs
Performance indicator Performance level achieved
Ratio of printers to FTEs
(2014-15 baseline = 1 printer:5 FTEs)		 1 printer to every 9.56 FTEs
Departmental green procurement target
Replace obsolete printers with duplex printers
Performance indicator Performance level achieved
Percentage of obsolete printers that are replaced with duplex printers 100% of obsolete printers are replaced with duplex printers, with the exception of specialty printers (e.g. envelope and label printers)
Implementation strategy element or best practice Performance level achieved
7.2.1.5. Leverage common use procurement instruments where available and feasible. Achieved
Best Practice
7.2.3. Train acquisition cardholders on green procurement.		 Achieved
Best Practice
7.2.4. Increase awareness of the Policy on Green Procurement among managers.		 Achieved and ongoing
Strategic Environmental Assessment

The Canadian Grain Commission will continue to ensure that its decision-making process includes consideration of FSDS goals and targets through the Strategic Environmental Assessment (SEA) process. An SEA for policy, plan or program proposals includes an analysis of the impacts of the given proposal on the environment, including on FSDS goals and targets.

Public statements on the results of the Canadian Grain Commission’s detailed assessment will be made public when an initiative is announced. The purpose of the public statement is to demonstrate that the environmental effects, including the impacts on achieving the FSDS goals and targets, of the approved policy, plan or program have been considered during proposal development and decision making.

During the 2015–16 reporting cycle, the Canadian Grain Commission considered the environmental effects of initiatives subject to the Cabinet Directive on the Environmental Assessment of Policy, Plan and Program Proposals, as part of its decision-making processes. As the Canadian Grain Commission did not develop any initiatives that required a Strategic Environmental Assessment, no related public statements were produced.

Internal audits and evaluations

Internal Audits Completed in 2015-16
Title of Internal Audit Internal Audit Type Completion Date
Audit of Contracting Assurance Second Quarter 2015-2016
Audit of Performance Against Service Standards Reporting Assurance Second Quarter 2015-2016

In addition, during 2015-16 CGC Internal Audit completed various reviews, consulting and advisory engagements, and other projects.

Evaluations in Progress or Completed in 2015–16
Link to Department's Program Alignment Architecture Title of the Evaluation Status Deputy Head Approval Date
1.3 Grain Research
1.4.3 Producer Protection Sub-program		 Evaluation of the Harvest Sample Program Draft report issued.
Management Action Plans in progress.		 Not applicable.

Reporting on the Policy on Service Standards for External Fees

General Information by Fee

General Information
External fee name Outward Official Inspection
Service standard
  1. Outward Official Inspection - ships
    1. When grain being loaded is other than grade ordered, the Canadian Grain Commission will inform the elevator staff by form IW-7.
    2. Applicable documents for final outward inspection will be issued within two business days after all of the following has been met:
      1. completion of loading;
      2. receipt of final documentation request from the shipper/exporter; and
      3. completion of all required analytical testing results.
    3. Grades are accurate (based on the official sample).
  2. Outward Official Inspection — railway cars, trucks or containers
    1. When grain being loaded is other than grade ordered, the Canadian Grain Commission will inform the elevator staff by form IW-7.
    2. Applicable documents for final outward inspection will be issued within two business days after all of the following has been met:
      1. completion of loading;
      2. receipt of final documentation request from the shipper/exporter; and
      3. completion of all required analytical testing results.
    3. Grades are accurate (based on the official sample).
Performance results
  1. Outward Official Inspection – ships
    • The service standard was met 99.7 percent of the time.
  2. Outward Official Inspection — railway cars, trucks or containers
    • This service was not requested during the reporting period.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Outward Official Weighing
Service standard
  1. Outward Official Weighing - ships
    1. Applicable documents for final outward weighing will be issued within two business days after all of the following has been met:
      1. completion of loading;
      2. reporting of weights and documentation to the Canadian Grain Commission;
      3. receipt of final documentation request from the shipper/exporter; and
      4. completion of all required analytical testing results.
  2. Outward Official Weighing – railway cars/trucks/containers
    1. Applicable documents for final outward weighing will be issued within two business days after all of the following has been met:
      1. completion of loading;
      2. reporting of weights and documentation to the Canadian Grain Commission;
      3. receipt of final documentation request from the shipper/exporter; and
      4. completion of all required analytical testing results.
Performance results
  1. Outward Official Weighing – ships
    • The service standard was met 99.5 percent of the time.
  2. Outward Official Weighing – railway cars/trucks/containers
    • This service was not requested during the reporting period.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Licensing
Service standard
  1. Full-Term Licence
    1. Licensees will be sent licence renewal packages three months prior to the annual licence renewal date.
    2. After the renewal deadline and prior to the renewal date, a decision will be made with respect to the issuance of a licence.
    3. The licensee will be notified within one business day of the licence being issued.
    4. The licence will be sent to the licensee within five business days from the effective date of the licence.
    5. The Canadian Grain Commission’s Web site will be updated within three business days of the effective date of a change in the status of a licensee.
    6. Licensee inquiries will receive a response within one business day.
    7. Publication of grain elevator, grain handling and elevator charge reports.
  2. Short-Term Licence
    1. Licensees will be sent a short-term licence notification within five business days from the effective day of the licence.
    2. After the renewal deadline and prior to the renewal date, a decision will be made with respect to the issuance of a licence.
    3. The licensee will be notified within one business day of the licence being issued.
    4. The licence will be sent to the licensee within five business days from the effective date of the licence.
    5. The Canadian Grain Commission’s Web site will be updated within three business days of the effective date of a change in the status of a licensee.
    6. Licensee inquiries will receive a response within one business day.
Performance results
  1. Full-term Licence
    • The service standard was met 99.9 percent of the time.
  2. Short-term Licence
    • The service standard was met 97.3 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Producer Railway Car Application
Service standard Written acknowledgement of the receipt and processing of a complete producer railway car application will be sent by the end of the next business day.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Third-party authorization application
Service standard
  1. A decision will be made with respect to the authorization of a service provider within 10 business days of receiving a complete application form
  2. The applicant will be notified within one business day of authorization being given
  3. The Canadian Grain Commission's website is updated within three business days of the effective date of the change on the status of an authorized service provider.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Reinspection of grain
Service standard Reinspection by the Chief Grain Inspector for Canada will be complete and results will be available within ten business days of the reinspection request.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Inspection of Submitted Samples
Service standard
  1. Inspection of submitted samples — unofficial sample
    1. An I-126 submitted sample certificate (S) will be issued within five business days of receiving the sample and completion of all required analytical testing results, subject to operational commitment.
    2. Grades are accurate (based on the submitted sample).
  2. Inspection of submitted sample — Certified Container Sampling Program
    1. An I-135 certified submitted sample certificate will be issued within five business days of receiving the sample and completion of all required analytical testing results, subject to operational commitment.
    2. Grades are accurate (based on the submitted sample).
  3. Inspection of submitted sample — Accredited Container Sampler Program
    1. An I-141 official inspection certificate will be issued within five business days of receiving the sample and completion of all required analytical testing results, subject to operational commitment.
    2. Grades are accurate (based on the official sample).
Performance results
  1. Inspection of submitted samples — unofficial sample
    • The service standard was met 99.3 percent of the time.
  2. Inspection of submitted sample — Certified Container Sampling Program
    • This service was not requested during the reporting period.
  3. Inspection of submitted sample — Certified Container Sampling Program
    • The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Outward official inspection - supplementary fees (includes fees for travel and accommodation, overtime, and standby)
Service standard Refer to the applicable service standards for outward inspection
Performance results Refer to performance results for outward inspection
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Optional weighing – railway cars/trucks/containers
Service standard Canadian Grain Commission staff weigh grain, as mandated by the Canada Grain Act and as per operational commitments.
Applicable documents for final outward weighing will be issued within two business days after all of the following has been met:
  1. completion of loading;
  2. receipt of final documentation request from the shipper/exporter; and
  3. completion of all required analytical testing results.
Performance results This service was not requested during the reporting period.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Optional inspection – railway cars/trucks/containers
Service standard Canadian Grain Commission staff inspect grain, as mandated by the Canada Grain Act and as per operational commitments.
When grain being loaded is other than grade ordered, the Canadian Grain Commission will inform the elevator staff by form IW-7.
Applicable documents for final outward inspection will be issued within two business days after all of the following have been met:
  1. completion of loading;
  2. receipt of final documentation request from the shipper/exporter; and
  3. completion of all required analytical testing results.
Grades are accurate (based on the official sample).
Performance results This service was not requested during the reporting period.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Special services
Service standard Canadian Grain Commission staff provide special services as per operational commitments and the Canada Grain Act.
Applicable documents with inspection and/or weighing results will be issued within two business days after all of the following have been met:
  1. completion of the special service;
  2. receipt of final documentation request from the shipper/exporter; and
  3. completion of all required analytical testing results.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Additional analysis
Service standard Documents detailing the results of all inspection support services will be forwarded within two business days after all of the following have been met:
  1. receipt of final documentation request from the shipper/exporter; and
  2. completion of all required analytical testing results.
Performance results The service standard was met 97.0 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Provision of samples
Service standard Samples will be provided on request, upon completion of the loading of the conveyance.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Test weight
Service standard Documents detailing test weight analysis will be complete and forwarded within two business days of the sample being received
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Vomitoxin (DON) testing by ELISA technology
Service standard Documents detailing results of the vomitoxin (DON) test by ELISA will be completed and forwarded within three business days of the sample being received
Performance results The service standard was met 99.5 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Berlese test
Service standard Results are provided to the client within two business days of the sample being received at the regional laboratory
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Calibration samples
Service standard Sample sets are provided on request, for Grain Research Laboratory validated methods.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Aflatoxin testing - ELISA method
Service standard Documents detailing the results of the aflatoxin test will be complete and forwarded within three business days of the sample being received
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Germination energy
Service standard Documents detailing the results of the germination energy level will be complete and forwarded within seven business days of the sample being received.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Moisture test
Service standard Moisture test documentation is distributed to all interested parties within two business days from the date of the sample being received.
Performance results The service standard was met 20.8 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Falling number (Hagberg)
Service standard Documents detailing the falling number result (Hagberg) will be completed and forwarded within five business days of the sample being received
Performance results The service standard was met 99.2 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Vomitoxin (DON) testing by mass spectrometry
Service standard Documents detailing results of the vomitoxin (DON) test by mass spectrometry will be completed and forwarded within seven business days of the sample being received.
Performance results This service was not requested during the reporting period.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Ochratoxin A testing - by liquid chromatography with fluorescence detection
Service standard Documents detailing results of the ochratoxin test by liquid chromatography with fluorescence detection will be completed and forwarded within seven business days of the sample being received.
Performance results The service standard was met 96.7 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Cadmiumn
Service standard Test results from the Cadmium test will be completed and forwarded within three business days of the sample being received.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Alveograph
Service standard Documents detailing the results of the alveograph will be completed and forwarded within three business days after:
  1. milling of sample (refer to milling service standard) and
  2. sample stabilization (seven consecutive days).
Performance results The service standard was met 97.1 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Amylograph
Service standard Documents detailing the results of the amylograph will be completed and forwarded within three business days after:
  1. milling of sample (refer to milling service standard).
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Farinograph
Service standard Documents detailing the results of the amylograph will be completed and forwarded within three business days after:
  1. milling of sample (refer to milling service standard).
  2. sample stabilization (seven consecutive days).
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Milling, flour
Service standard The sample will be milled, results will be documented and the flour will be forwarded for further testing within five business days of receiving the sample.
Performance results The service standard was met 96.1 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Nitrogen/protein (combustion)
Service standard Documents detailing the nitrogen/protein content will be provided within three business days of receiving the sample
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Wet gluten content
Service standard Documents detailing wet gluten content will be completed and forwarded within three business days after:
  1. milling of sample (refer to milling service standard).
Performance results The service standard was met 96.8 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Chlorophyll content with ISO10519:1997/ AOCS Ak2-92
Service standard Documents detailing chlorophyll content will be reported within two business days of receiving the sample
Performance results This service was not requested during the reporting period.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Fatty Acid composition - ISO 12966-2:2011 & ISO 5508:1990
Service standard Documents detailing the fatty acid profile will be reported within two business days of receiving the sample
Performance results The service standard was met 88.0 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Oil content - Nuclear Magnetic Resonance method (ISO 5511:1992) calibrated with ISO 659:2009/AOCS Am2-93
Service standard Documents detailing the oil content will be reported within two business days of receiving the sample.
Performance results The service standard was met 98.9 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Free Fatty Acids – method of Ke et al., Analytica Chimica Acta 99:387–391 (1978)
Service standard Documents detailing the free fatty acid profile will be reported within two business days of receiving the sample
Performance results The service standard was met 85.6 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name NIR whole-seed analysis
Service standard Documents detailing the NIR (near-infrared) whole-seed analysis will be reported within two business days of receiving the sample
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Documentation issued
Service standard Applicable documents will be issued within two business days after:
  1. completion of the analysis of the sample representing the conveyance;
  2. receipt of final documentation request from the shipper/exporter; and
  3. completion of all required analytical testing results.
Performance results The service standard was met 100 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Courier fees
Service standard Not applicable
Performance results Not applicable
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.
External fee name Administration services
Service standard Documentation will be transmitted as requested
Performance results The service standard was met 99.4 percent of the time.
Stakeholder consultation in 2015–16 or prior fiscal years The CGC consulted with stakeholders on user fees and service standards in November 2012. A consultation document was prepared and emailed directly to industry and producer stakeholders. In addition, a media release was sent to media contacts and a consultation document was posted on the CGC external web site as well as on the Service Canada's Consulting with Canadians web site. External fees and service standards were amended effective August 1, 2013. The CGC has established a review cycle that will repeat every five years.
Other information The next stakeholder consultation on service standards is planned during 2016-17.

Response to Parliamentary Committees and External Audits

Response to parliamentary committees

No recommendations were received.

Response to the Auditor General (including to the Commissioner of the Environment and Sustainable Development)

No recommendations were received.

Response to external audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages

No recommendations were received.

Reporting on User Fees Act

General and Financial Information by Fee

Note: Amounts reported for 2018-19 are consistent with 2017-18 as they do not include adjustments for inflation or updated user fees.

General Information
Fee name Outward Official Inspection
Fee type Regulatory
Fee-setting authority Canada Grain Act – Paragraph 116(1)(r)
Year introduced 1912
Year last amended 2013
Performance standard
  1. Outward Official Inspection - ships
    1. When grain being loaded is other than grade ordered, the Canadian Grain Commission will inform the elevator staff by form IW-7.
    2. Applicable documents for final outward inspection will be issued within two business days after all of the following has been met:
      1. completion of loading;
      2. receipt of final documentation request from the shipper/exporter; and
      3. completion of all required analytical testing results.
    3. Grades are accurate (based on the official sample).
  2. Outward Official Inspection — railway cars, trucks or containers
    1. When grain being loaded is other than grade ordered, the Canadian Grain Commission will inform the elevator staff by form IW-7.
    2. Applicable documents for final outward inspection will be issued within two business days after all of the following has been met:
      1. completion of loading;
      2. receipt of final documentation request from the shipper/exporter; and
      3. completion of all required analytical testing results.
    3. Grades are accurate (based on the official sample).
Performance results Performance results:
  1. Outward Official Inspection – ships: 99.7 percent
  2. Outward Official Inspection — railway cars, trucks or containers: service not requested during the reporting period
Other information During 2015-16, the CGC commenced a review of its fee structure to ensure that user fees accurately reflect the costs of providing services and reflect updated grain volume projections. Consultations are planned during 2016-17.
Financial Information, 2015–16 (dollars)
Forecast revenue Actual revenue Full cost
(38,367,789) (65,882,148) 41,501,924
Financial Information, 2016–17, 2017–18 and 2018–19 (dollars)
Planning year Forecast revenue Estimated full cost*
2016–17 (39,065,284) 44,447,208
2017–18 (39,530,347) 44,912,271
2018-19 (39,530,347) 44,912,271

* Estimated full cost includes the CGC appropriation amount of $5.382 million.

Fee name Outward Official Inspection
Fee type Regulatory
Fee-setting authority Canada Grain Act – Paragraph 116(1)(r)
Year introduced 1912
Year last amended 2013
Performance standard
  1. Outward Official Inspection - ships
    1. Applicable documents for final outward weighing will be issued within two business days after all of the following has been met:
      1. completion of loading;
      2. reporting of weights and documentation to the Canadian Grain Commission;
      3. receipt of final documentation request from the shipper/exporter; and
      4. completion of all required analytical testing results.
  2. Official Outward Weighing – railway cars/trucks/containers
    1. Applicable documents for final outward inspection will be issued within two business days after all of the following has been met:
      1. completion of loading;
      2. reporting of weights and documentation to the Canadian Grain Commission;
      3. receipt of final documentation request from the shipper/exporter; and
      4. completion of all required analytical testing results.
Performance results
  1. Outward Weighing – ships: 99.5 percent
  2. Official Outward Weighing – railway cars/trucks/containers: service not requested during the reporting period
Other information During 2015-16, the CGC commenced a review of its fee structure to ensure that user fees accurately reflect the costs of providing services and reflect updated grain volume projections. Consultations are planned during 2016-17.
Financial Information, 2015–16 (dollars)
Forecast revenue Actual revenue Full cost
(3,720,503) (5,990,823) 2,257,710
Financial Information, 2016–17, 2017–18 and 2018–19 (dollars)
Planning year Forecast revenue Estimated full cost
2016–17 (3,720,503) 3,720,503
2017–18 (3,720,503) 3,720,503
2018-19 (3,720,503) 3,720,503
Fee name Licensing
Fee type Regulatory
Fee-setting authority Canada Grain Act – Paragraph 116(1)(r)
Year introduced 1912
Year last amended 2013
Performance standard
  1. Full-term Licence
    1. Licensees will be sent licence renewal packages three months prior to the annual licence renewal date.
    2. After the renewal deadline and prior to the renewal date, a decision will be made with respect to the issuance of a licence.
    3. The licensee will be notified within one business day of the licence being issued.
    4. The licence will be sent to the licensee within five business days from the effective date of the licence.
    5. The Canadian Grain Commission’s Web site will be updated within three business days of the effective date of a change in the status of a licensee.
    6. Licensee inquiries will receive a response within one business day.
    7. Publication of grain elevator, grain handling and elevator charge reports.
  2. Short-term Licence
    1. Licensees will be sent a short-term licence notification within five business days from the effective day of the licence.
    2. After the renewal deadline and prior to the renewal date, a decision will be made with respect to the issuance of a licence.
    3. The licensee will be notified within one business day of the licence being issued.
    4. The licence will be sent to the licensee within five business days from the effective date of the licence.
    5. The Canadian Grain Commission’s Web site will be updated within three business days of the effective date of a change in the status of a licensee.
    6. Licensee inquiries will receive a response within one business day.
Performance results
  1. Full-term Licence – 99.9 percent
  2. Short-term Licence – 97.3 percent
Other information During 2015-16, the CGC commenced a review of its fee structure to ensure that user fees accurately reflect the costs of providing services and reflect updated grain volume projections. Consultations are planned during 2016-17.
Financial Information, 2015–16 (dollars)
Forecast revenue Actual revenue Full cost
(1,710,428) (1,792,388) 1,361,607
Financial Information, 2016–17, 2017–18 and 2018–19 (dollars)
Planning year Forecast revenue Estimated full cost
2016–17 (1,734,434) 1,734,434
2017–18 (1,764,441) 1,764,441
2018-19 (1,764,441) 1,764,441
Fee name Producer Railway Car Application
Fee type Regulatory
Fee-setting authority Canada Grain Act – Paragraph 116(1)(r)
Year introduced 1987
Year last amended 2013
Performance standard Written acknowledgement of the receipt and processing of a complete producer railway car application will be sent by the end of the next business day.
Performance results 100 percent
Other information During 2015-16, the CGC commenced a review of its fee structure to ensure that user fees accurately reflect the costs of providing services and reflect updated grain volume projections. Consultations are planned during 2016-17.
Financial Information, 2015–16 (dollars)
Forecast revenue Actual revenue Full cost
(321,459) (182,220) 237,711
Financial Information, 2016–17, 2017–18 and 2018–19 (dollars)
Planning year Forecast revenue Estimated full cost
2016–17 (333,365) 333,365
2017–18 (339,318) 339,318
2018-19 (339,318) 339,318
Fee name Third-party authorization application
Fee type Regulatory
Fee-setting authority Canada Grain Act – Paragraph 116(1)(r)
Year introduced 2013
Year last amended 2013
Performance standard
  1. A decision will be made with respect to the authorization of a service provider within 10 business days of receiving a complete application form
  2. The applicant will be notified within one business day of authorization being given
  3. The Canadian Grain Commission's website is updated within three business days of the effective date of the change on the status of an authorized service provider.
Performance results 100 percent
Other information During 2015-16, the CGC commenced a review of its fee structure to ensure that user fees accurately reflect the costs of providing services and reflect updated grain volume projections. Consultations are planned during 2016-17.
Fee name Reinspection of grain
Fee type Regulatory
Fee-setting authority Canada Grain Act – Paragraph 116(1)(r)
Year introduced 1912
Year last amended 2013
Performance standard Reinspection by the Chief Grain Inspector for Canada will be complete and results will be available within ten business days of the reinspection request.
Performance results 100 percent
Other information During 2015-16, the CGC commenced a review of its fee structure to ensure that user fees accurately reflect the costs of providing services and reflect updated grain volume projections. Consultations are planned during 2016-17.
Fee name Inspection of Submitted Samples
Fee type Regulatory
Fee-setting authority Canada Grain Act – Paragraph 116(1)(r)
Year introduced 1930
Year last amended 2013
Performance standard Inspection of submitted samples — unofficial sample
  1. An I-126 submitted sample certificate (S) will be issued within five business days of receiving the sample and completion of all required analytical testing results, subject to operational commitment.
  2. Grades are accurate (based on the submitted sample).
Inspection of submitted sample — Certified Container Sampling Program
  1. An I-135 certified submitted sample certificate will be issued within five business days of receiving the sample and completion of all required analytical testing results, subject to operational commitment.
  2. Grades are accurate (based on the submitted sample).
Inspection of submitted sample — Accredited Container Sampler Program
  1. An I-141 official inspection certificate will be issued within five business days of receiving the sample and completion of all required analytical testing results, subject to operational commitment.
  2. Grades are accurate (based on the official sample).
Performance results Inspection of submitted samples — unofficial sample: 99.3 percent
Inspection of submitted sample — Certified Container Sampling Program: service not requested during the reporting period
Inspection of submitted sample — Accredited Container Sampler Program: 100 percent
Other information During 2015-16, the CGC commenced a review of its fee structure to ensure that user fees accurately reflect the costs of providing services and reflect updated grain volume projections. Consultations are planned during 2016-17.
Financial Information, 2015–16 (dollars): Third-party authorization application/Reinspection of grain/Inspection of submitted samples
Forecast revenue Actual revenue Full cost
(2,840,521) (280,279) 2,554,737
Financial Information, 2016–17, 2017–18 and 2018–19 (dollars)
Planning year Forecast revenue Estimated full cost
2016–17 (2,885,870) 2,885,870
2017–18 (2,932,044) 2,932,044
2018-19 (2,932,044) 2,932,044

Summary of Financial Information for All User Fees and Regulatory Charges

Summary of Financial Information for All User Fees and Regulatory Charges, 2015–16 (dollars)
Forecast revenue Actual revenue Full cost
Regulatory subtotal (46,960,700) (74,127,858) 47,913,689
Other products and services subtotal (8,084,802) (2,388,216) 7,393,242
Total, all fee types (55,045,502) (76,516,074) 55,306,931

Note: Forecast revenue is $16,842 less than DPR planned spending due to an adjustment in 2015-16 ARLU.

Summary of Financial Information for All User Fees and Regulatory Charges, 2016–17, 2017–18 and 2018–19 (dollars)
Planning year Forecast revenue Estimated full cost
Regulatory subtotal 2016–17 (47,739,456) 53,121,380
2017–18 (48,286,653) 53,668,577
2018-19 (48,286,653) 53,668,577
Other products and services subtotal 2016–17 8,628,452 8,628,452
2017–18 (9,104,000) 9,104,000
2018-19 (9,104,000) 9,104,000
Total, all fee types 2016–17 (56,367,908) 61,749,832
2017–18 (57,390,653) 62,772,577
2018-19 (57,390,653) 62,772,577

Note: Amounts reported for 2018-19 are consistent with 2017-18 as they do not include adjustments for inflation or updated user fees.

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