Service feedback

The Canadian Grain Commission offers a variety of services as part of its mandate under the Canada Grain Act. Service standards have been developed to tell you how quickly you will receive service and what quality of service you will receive. A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. The Canadian Grain Commission monitors performance data on service standards. Our performance in meeting these service standards will be reported annually in our Departmental Performance Report in accordance with the requirements of the User Fees Act.

The Canadian Grain Commission issues invoices to its clients itemizing the services provided and the fees charged. If you have questions or concerns about an invoice or any related documentation please contact the administrative office listed on the invoice.

Inquiries

General

Telephone: Toll free 1-800-853-6705 or 204-984-0506
TTY: Toll free 1-866-317-4289
Fax: 204-983-2751
Email: contact@grainscanada.gc.ca

Inspection services

Regional offices and service centres

Invoice inquires

Eastern
Telephone: 514-360-7772
Email: easternadmin@grainscanada.gc.ca

Western
Telephone: 604-666-0362
Email: vancouveradmin@grainscanada.gc.ca

Laboratory analytical services

Twylla McKendry
Grain Research Laboratory
Telephone: 204-983-2289
Email: twylla.mckendry@grainscanada.gc.ca

Sheryl Tittlemier
Grain Research Laboratory
Telephone: 204-204-984-3456
Email: sheryl.tittlemier@grainscanada.gc.ca

Licensing

Head, Licensing
Telephone: 204-983-3309
Fax: 204-983-4654
Email: licence@grainscanada.gc.ca

Producer cars

Producer Car Officer
Telephone: 204-983-3368
Fax: 204-984-4079
Email: prdcar@grainscanada.gc.ca

Statistics

Chief Statistician
Telephone: 204-983-2739
Email: statswpg@grainscanada.gc.ca

Weighing services

Eastern
Manager, Weigh services
Telephone: 514-283-8355
Email: wocpeastern@grainscanada.gc.ca

Western
Manager, Weigh services
Telephone: 604-666-0973
Email: wocpwestern@grainscanada.gc.ca